Web hosting company, UK2 Group, intends to move all support functions in-house, included in its technique to leverage the very best using their 13 brands, and make a global class support team over the UK2 Group platform.
Ditlev Bredahl, Boss of UK2 Group web hosting company remarked, ”This is really a large decision for all of us to create because of the considerable economic uncertainty right now, but at UK2 Group we're devoted to putting our clients first. We now have 13 brands inside the group, several have in-house support already and also the others have various out-acquired support options so you will find there's large amount of understanding and experience. We still find it within the needs in our clients to pool our support assets and supply a consolidated support function located in our Utah and Chicago offices in america and London office within the United kingdom.”
Outsourcing support to less costly nations is becoming extremely popular in lots of industries, not only hosting, because the promises of top quality service levels at affordable prices is very attractive. Additionally, together with cost cutbacks other advantages of out-sourcing may include greater versatility and financial systems of scale. However, you will find serious risks namely within the decrease in service quality, losing control of the key area of the business and decline in understanding levels inside the business. Also the expected cost cutbacks might not really materialize, particularly if poor service levels lead to elevated and repeat customer inquiries and customer deficits.
Confronted with these details and also the positive encounters within-house support that several UK2 Group web hosting company brands have previously loved, your decision is made to maneuver all UK2 Group support functions in-house. Including a 40 strong out-acquired team located in India.
This move will even create more jobs inside the UK2 Group web hosting company , specifically in Utah. Around 20 posts happen to be established so that as more tech support team along with other support functions are moved, that number is anticipated to improve.
UK2.internet may be the founder make of the UK2 Group web hosting company and it has always loved the advantage of in-house support, because the launch of their London based answering services company in Spring 2007. The advantage of bringing together support for those UK2 Group brands does mean that in-house online support is going to be readily available for all clients around the clock because of the convenient crossing of timezones and dealing hrs.
UK2 Group provides domain title registration and web hosting services to a lot of global clients through its group of hosting brands – UK2.internet, midPhase, WestHost, 10TB.com, AN Hosting, Autica, Re-sell.biz, US2.internet, WingSix, Supreme Support, Dotable, Mire.internet and the newest addition VPS.Internet. The audience works its services from several condition from the art, multi million pound data centres within the United kingdom and US, and therefore are devoted to supplying reliable, secure and great value items and services underpinned with excellent support.
Ditlev Bredahl, Boss of UK2 Group web hosting company remarked, ”This is really a large decision for all of us to create because of the considerable economic uncertainty right now, but at UK2 Group we're devoted to putting our clients first. We now have 13 brands inside the group, several have in-house support already and also the others have various out-acquired support options so you will find there's large amount of understanding and experience. We still find it within the needs in our clients to pool our support assets and supply a consolidated support function located in our Utah and Chicago offices in america and London office within the United kingdom.”
Outsourcing support to less costly nations is becoming extremely popular in lots of industries, not only hosting, because the promises of top quality service levels at affordable prices is very attractive. Additionally, together with cost cutbacks other advantages of out-sourcing may include greater versatility and financial systems of scale. However, you will find serious risks namely within the decrease in service quality, losing control of the key area of the business and decline in understanding levels inside the business. Also the expected cost cutbacks might not really materialize, particularly if poor service levels lead to elevated and repeat customer inquiries and customer deficits.
Confronted with these details and also the positive encounters within-house support that several UK2 Group web hosting company brands have previously loved, your decision is made to maneuver all UK2 Group support functions in-house. Including a 40 strong out-acquired team located in India.
This move will even create more jobs inside the UK2 Group web hosting company , specifically in Utah. Around 20 posts happen to be established so that as more tech support team along with other support functions are moved, that number is anticipated to improve.
UK2.internet may be the founder make of the UK2 Group web hosting company and it has always loved the advantage of in-house support, because the launch of their London based answering services company in Spring 2007. The advantage of bringing together support for those UK2 Group brands does mean that in-house online support is going to be readily available for all clients around the clock because of the convenient crossing of timezones and dealing hrs.
UK2 Group provides domain title registration and web hosting services to a lot of global clients through its group of hosting brands – UK2.internet, midPhase, WestHost, 10TB.com, AN Hosting, Autica, Re-sell.biz, US2.internet, WingSix, Supreme Support, Dotable, Mire.internet and the newest addition VPS.Internet. The audience works its services from several condition from the art, multi million pound data centres within the United kingdom and US, and therefore are devoted to supplying reliable, secure and great value items and services underpinned with excellent support.
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